body.admin{background:var(--alt)}
.adm-top{background:var(--card);border-bottom:1px solid var(--line)}
.adm-bar{display:flex;align-items:center;gap:24px;height:60px}
.adm-bar nav{display:flex;gap:18px;margin-right:auto}
.adm-bar nav a{color:var(--text);text-decoration:none;font-weight:500;padding:6px 2px;border-bottom:2px solid transparent}
.adm-bar nav a[aria-current]{border-color:var(--brand);color:var(--brand)}
.adm-main{padding-top:32px;padding-bottom:64px}
.admin h1{font-size:1.8rem;margin:0 0 20px}
.admin h2{font-size:1.2rem;margin:0}
.head-row{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:24px 0 16px}
.head-row h1{margin:0}
button.link{background:none;border:0;padding:0;font:inherit;color:var(--brand);text-decoration:underline;cursor:pointer}
.flash{padding:12px 16px;border-radius:10px;border:1px solid;margin:0 0 20px}
.flash.ok{background:var(--hl);border-color:var(--brand)}
.flash.bad{background:#fde8e8;border-color:#c0392b;color:#7a1f14}
@media (prefers-color-scheme:dark){.flash.bad{background:#3a1512;color:#ffd5d0}}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
.stat{display:flex;flex-direction:column;gap:4px}
.stat b{font-size:2rem;line-height:1.1}
.stat span{color:var(--mute);font-size:15px}
.table-wrap{overflow-x:auto;background:var(--card);border:1px solid var(--line);border-radius:14px}
table{width:100%;border-collapse:collapse;font-size:15px}
th,td{text-align:left;padding:12px 16px;border-bottom:1px solid var(--line);vertical-align:middle}
tr:last-child td{border-bottom:0}
th{color:var(--mute);font-weight:600;font-size:13px;text-transform:uppercase;letter-spacing:.04em}
.acts{display:flex;gap:12px;flex-wrap:wrap}
.acts form{display:flex;gap:12px}
.pill{display:inline-block;padding:2px 10px;border-radius:99px;font-size:13px;font-weight:600;background:var(--line)}
.pill.active{background:var(--hl);color:var(--text)}
.pill.off{background:#eee;color:#444}
@media (prefers-color-scheme:dark){.pill.off{background:#2a3a34;color:#cfe0d8}}
.empty{color:var(--mute)}
.sr{position:absolute;left:-999px}
.form{max-width:640px;margin-bottom:24px}
.field{margin:0 0 18px;border:0;padding:0}
.field label,.field legend{display:block;font-weight:600;margin-bottom:6px}
.field input:not([type=checkbox]),.field select{width:100%;padding:11px 14px;font:inherit;color:var(--text);background:var(--bg);border:2px solid var(--line);border-radius:10px}
.check{display:flex;gap:8px;align-items:center;margin:0 0 8px;font-weight:400}
.help{color:var(--mute);font-size:14px;margin:6px 0 0}
.err{color:#c0392b;font-size:14px;margin:6px 0 0}
.form .btn{border:0;cursor:pointer;font:inherit;font-weight:700;margin-right:12px}
.btn.bad{background:#c0392b;color:#fff}
.danger{border-color:#c0392b}
.danger h2{color:#c0392b;margin-bottom:8px}
.login{max-width:420px;margin:60px auto}
.login .btn{border:0;cursor:pointer;font:inherit;font-weight:700;width:100%;margin-top:12px}
@media (max-width:760px){
  .stats{grid-template-columns:1fr 1fr}
  table,thead,tbody,tr,td{display:block}
  thead{position:absolute;left:-999px}
  tr{padding:10px 0;border-bottom:1px solid var(--line)}
  td{border:0;padding:4px 16px}
  td[data-label]::before{content:attr(data-label)": ";color:var(--mute)}
}
.inline-forms{display:flex;gap:16px;align-items:center;margin-top:16px}
.btn.ghost.small{border:2px solid var(--line);background:transparent;color:var(--text);cursor:pointer;font:inherit;font-weight:700;padding:7px 16px}
.space{margin-top:28px}
.roles{color:var(--mute);padding-left:1.2em}
.qr{width:200px;height:200px;margin:12px 0;background:#fff;border-radius:8px;padding:4px}
.qr svg{display:block;width:100%;height:100%}
.codes ul{columns:2;list-style:none;padding:0;margin:0}
.codes li{padding:4px 0}
.codes code,.help code{font-family:ui-monospace,monospace}
.btn.bad.small{padding:7px 16px}
.acts{display:table-cell;white-space:nowrap}
.acts form{display:inline}
.acts a,.acts button.link{margin-right:12px}
.card h2{margin-bottom:10px}
.card .check{margin-bottom:4px}
h2.space{margin-top:32px;margin-bottom:10px}
@media (max-width:760px){.acts{display:block;padding:4px 16px}}

/* helpdesk */
a.stat{text-decoration:none;color:inherit}
a.stat:hover{border-color:var(--brand)}
.stats + .flash,.stats + .stats{margin-top:16px}
.filters{display:flex;gap:14px;align-items:flex-end;flex-wrap:wrap;margin:0 0 20px}
.filters .field{margin:0;min-width:160px}
.filters .check{margin:0 0 10px}
.filters .btn{border:0;cursor:pointer;font:inherit;font-weight:700;margin-bottom:2px}
.prio.high{font-weight:700;color:#b45309}
.prio.urgent{font-weight:700;color:#c0392b}
.ticket-grid{display:grid;grid-template-columns:1fr 300px;gap:24px;align-items:start}
.ticket-grid>*{min-width:0}
.thread{display:flex;flex-direction:column;gap:12px;margin:20px 0}
.msg-card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 18px}
.msg-card.staff{border-left:5px solid var(--brand)}
.msg-card.note{background:#fff8e1;border-color:#f0d58a;color:#3b2f00}
@media (prefers-color-scheme:dark){.msg-card.note{background:#3a3112;border-color:#7a6420;color:#f6e7b0}}
.msg-card header{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:8px;color:var(--mute);font-size:14px}
.msg-card header b{color:var(--text)}
.msg-card .body{overflow-wrap:anywhere}
.pill.bad{background:#fde8e8;color:#7a1f14}
textarea{width:100%;padding:11px 14px;font:inherit;color:var(--text);background:var(--bg);border:2px solid var(--line);border-radius:10px;resize:vertical}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.support-main{padding-top:40px;padding-bottom:64px;max-width:760px}
body.support{background:var(--alt)}
.support-main h1{font-size:2rem}
@media (max-width:860px){.ticket-grid{grid-template-columns:1fr}}
.stats{margin-bottom:16px}
.support-main{padding-top:48px}.support-main .flash{margin-top:0}

/* customers and portal */
.impersonating{background:#b45309;color:#fff;padding:10px 0;position:sticky;top:0;z-index:30}
.impersonating .wrap{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}
.impersonating .btn.light{border:0;cursor:pointer;font:inherit;font-weight:700;box-shadow:none}
ul.plain{list-style:none;padding:0;margin:0}
ul.plain li{padding:8px 0;border-bottom:1px solid var(--line)}
ul.plain li:last-child{border-bottom:0}
.wide-form{max-width:none}
.stack{display:flex;flex-direction:column;gap:10px;align-items:flex-start}
form.inline{display:inline}
.pill.bad{background:#fde8e8;color:#7a1f14}
@media (prefers-color-scheme:dark){.pill.bad{background:#3a1512;color:#ffd5d0}}
.head-row + p{margin-bottom:6px}.head-row ~ .help{margin:0 0 20px}
fieldset.address{border:1px solid var(--line);border-radius:12px;padding:14px 16px 2px}
fieldset.address legend{padding:0 6px;font-weight:600}
address.addr{font-style:normal;color:var(--mute);margin:0 0 12px;line-height:1.5}
code.break{overflow-wrap:anywhere}